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FAQ Ultrasoundgel

My email isn't recognised - why do I need to re-register?

We have upgraded to faster servers to make your experience on an even better one. In order to protect both data security and integrity however, we do require ALL customers to re-register. Thank you for your understanding during this upgrade. This will only need to be done once, next time you visit your log in details will have been securely stored.

I'm not getting a re-set password link

It may be that you ordered on a guest check out last time, in which case your email address won't be recognised. Please try creating an account on the website.

How much will delivery be?

For all UK orders over £95.00 excluding vat, delivery is FREE when using our standard delivery service. For orders below £95.00 there is a delivery charge of £5.95 per order. We offer a Premium next working day delivery service for £6.95 per order for orders placed before 2pm. For orders placed after this time we cannot guarantee a next working day service so an order may take 2 working days. Orders placed using our standard delivery service will be shipped on a 2-3 day delivery service.

For orders where delivery is outside of the UK, delivery charge is based on the items weight. You can get an estimate of your shipping costs by adding your products to the basket and then using the Estimate Shipping and Tax box underneath the Shopping Cart.

Delivery to the following postcodes is charged at £9.95+vat and we are unable to offer Next Day Delivery - BT, IM, TR21, TR22, TR23, TR24, TR25, PO30, ZE1, ZE2.

Please note UK delivery is to mainland only including Northern Ireland, but excludes the Highlands and Islands of Scotland, Channel Islands and Isle of Wight.

Track Your UK Parcel Here

Can I view my orders history?

Yes you can! Please click on the 'My Account' link at the top of the page and click on 'My Orders' and you will be able to view your orders.

Can I use multiple vouchers against an order?

No, sorry. Only one voucher can be used against any transaction.

What is your returns policy?

You can return unwanted goods back to us within 14 days. However, in some cases you will be charged a handling fee. Please click here to find out about our returns policy.

I have been given a voucher code, how do I use it?

Enter your voucher code when you checkout of your basket.

What is the difference between the gels?

Ultrasound Gel is a water based gel that is hypoallergenic and is used for all types of ultrasound scans, it also can be used with cavitation machines. The consistency is specially formulated to act as a coupling agent and reduce static when using ultrasound equipment, typically a Doppler. The gel is also acoustically efficient to transmit effectively the range of ultrasound frequencies being used. Our ultrasound gels contain no salt.

Laser / IPL Gel tends to have a much higher viscosity than Ultrasound gel in order to disperse and minimise the heat produced by the laser or IPL equipment. The other significant difference between ultrasound gel and Laser IPL gel is that the Laser gel provides much more favourable results of refraction of light when passed through it when compared to other gels, this is especially important when a Laser is being used.

ECG (Electrocardiography) gel is the same viscosity as the ultrasound gel, but the major difference between this gel and both the Ultrasound and Laser gels is that ECG Gel contains an additional component which enables it to transmit electo activity via a persons skin. This is done by using electrodes, the current is then transmitted into the ECG device for recording.

How do I decant from the 5 Litre Cubitainer into the 250ml Bottle?

To decant from the 5 litre cubitainer which has flexible packaging, pull out the neck of the container, lay the cubitainer on its side, then pump the flexible container until the gel exits the spout and fills the 250ml bottle. A 250ml bottle is supplied with the cubitainer.

How can I request an Invoice?

Invoices are sent out with your order confirmation, but if you didn't receive one or need a copy, please log in to your account, go to My Orders in your Account Dashboard, click on the order that you require the invoice for and you will see an invoice tab at the top. Click on the tab and then you will see 'Print Invoice' on the right hand side of the page.

Can I get further discounts if I purchase in Bulk?

UltrasoundGel are the most competitively priced online store for both Ultrasound and Laser Gels.

If you purchase in large quantities, please complete the enquiry form below or contact us at stating the quantity you typically purchase, whereupon we will be more than happy to submit a competitive quotation. We can also own brand the product in line with your corporate branding or logo, please contact us to discuss your specific requirements

Please note:- Bulk purchase prices are only available on 5 Litre products and where the typical order quantities are in excess of 100 units.

For More info please Contact US

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